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Client Relations Specialist

2 months ago

Beaver, Pennsylvania, United States Hybrid Global Logistics Services Full time
Job Overview

The Client Relations Specialist position is crucial to the success of Hybrid Global Logistics Services. This role is designed to analyze current client interactions, ensure service standards are surpassed, identify potential for deeper account engagement, and assist in cost efficiency and pricing strategies. The individual will be responsible for nurturing customer relationships and driving organic growth among existing key clients.

Key Responsibilities:

  • Collaborate with operations to guarantee timely pickup and delivery of customer shipments.
  • Identify and document current and prospective business development opportunities within the CRM.
  • Achieve or exceed monthly performance targets while adhering to established company KPIs.
  • Partner with the operations team to prepare and present customer quotes.
  • Deliver client-facing presentations and reports to enhance customer engagement.
  • Serve as a bridge between clients and management, fostering new opportunities and addressing challenges.

Position Requirements:

  • Bachelor's degree is mandatory.
  • A minimum of 2 years of experience in managing shipping logistics.
  • Prior management experience in the logistics sector is essential.
  • Solid understanding of carrier procurement and operational logistics.
  • Ability to effectively communicate with all levels of internal and external stakeholders.
  • Proficient in extracting vital information from clients to foster business growth.
  • Exceptional written and verbal communication skills.
  • Flexibility to perform additional duties as assigned, with responsibilities subject to change based on business needs.

Technical Skills Required:

  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, MS Project).
  • Experience with McLeod System Software is preferred.
  • Detail-oriented and highly organized.
  • Demonstrated ability to solve complex issues and communicate solutions effectively to leadership.

Benefits of Working at Hybrid Global Logistics Services:

  • Competitive salary with performance-based bonuses.
  • Comprehensive health, dental, and vision insurance, along with life and disability coverage.
  • Generous paid time off and holiday policies.
  • 401(k) plan with company matching contributions.
  • Focused on career development opportunities.
  • Additional perks include recognition of team achievements and community engagement initiatives.

Why Choose Hybrid Global Logistics Services:

  • We are experiencing rapid growth with consistent revenue increases.
  • Our company culture emphasizes the value of our employees as key contributors to our success.
  • We operate with a unified goal of teamwork and collaboration.

Company Recognition:

  • Ranked among the Top 500 Largest For-Hire Carriers by Freight Waves.
  • Recognized as one of the Top Freight Brokerage Firms in the U.S. by Transport Topics.
  • Named in the Top 10 Flatbed/Heavy Specialized Carriers in the U.S. by Transport Topics.
  • Featured in the Fast 50 by Pittsburgh Business Times.
  • Awarded the Top Workplaces recognition by Pittsburgh Post-Gazette.
  • Included in the Inc. 5000 list of fastest-growing companies.