Patient Service Representative II

2 days ago


Morristown, Tennessee, United States Covenant Health (Tennessee) Full time
Job Title: Patient Service Representative II

Covenant Health is seeking a highly organized and detail-oriented Patient Service Representative II to join our team in East Tennessee. As a key member of our surgical associates team, you will be responsible for providing exceptional patient service and administrative support to our physicians and staff.

Key Responsibilities:

  • Collects and processes encounter form data
  • Collects and totals outstanding balances and payments for services rendered
  • Provides administrative coverage for patient service functions
  • Answers telephone calls and routes accordingly
  • Receives and records changes in patient information
  • Ensures procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry
  • Schedules appointments for return visits and end of day procedures
  • Compiles data for billing personnel
  • Develops effective communication skills
  • Attends meetings and participates on committees as directed
  • Collaborates with patients, physicians, and other care team members

Requirements:

  • One year of experience in a medical office setting with working knowledge of clinic appointment scheduling, collection, and ICD-9/10 and CPT-4 coding
  • Minimum three years of total customer-facing/customer service experience
  • High school diploma or equivalent preferred

About Covenant Health:

Covenant Health is a not-for-profit health care system serving East Tennessee with a network of hospitals, physician practices, and other health services. Our mission is to improve the health and well-being of our communities through patient-centered care and service excellence.



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