Business Development Manager
3 weeks ago
Courser is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative.
We are looking for a knowledgeable and customer-focused Client Account Manager to join our team. This role combines technical expertise, customer service, and account management to build strong relationships and drive customer satisfaction and retention.
Main Responsibilities:
- Client Relationship Management: Build and maintain strong relationships with assigned clients, acting as their trusted advisor and main point of contact for technical needs and inquiries.
- Technical Support and Troubleshooting: Provide high-level technical support to clients, assisting with troubleshooting, product configuration, and issue resolution to ensure seamless product performance.
- Onboarding and Product Adoption: Guide clients through the onboarding process, helping them to understand and fully utilize the features and capabilities of the product.
- Solution Implementation: Work closely with clients to understand their technical requirements and customize solutions that meet their specific needs.
- Account Planning and Strategy: Develop account strategies that align with client goals and objectives, proactively identifying opportunities for product enhancements and additional services.
- Customer Success Management: Monitor client usage, satisfaction, and success metrics, ensuring that clients achieve desired outcomes and are fully satisfied with the product.
- Training and Enablement: Educate clients on best practices and new product features, providing ongoing training and resources to maximize their product knowledge and efficiency.
- Feedback and Product Improvement: Act as the client advocate internally, providing feedback to product and development teams to improve features, functionality, and usability based on client needs.
- Documentation and Reporting: Maintain accurate documentation of client interactions, technical issues, and solutions provided. Generate regular reports on account health and service metrics for internal review.
- Cross-Functional Collaboration: Work closely with sales, customer success, product development, and support teams to ensure a cohesive and satisfying client experience.
Qualifications:
- Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).
- 3+ years of experience in account management, customer success, sales, or a related field.
- Proven track record of managing client relationships and achieving revenue targets.
- Excellent communication, negotiation, and presentation skills, with the ability to build rapport with clients.
- Strong organizational skills and the ability to manage multiple accounts and priorities simultaneously.
- Proficiency with CRM software (e.g., Salesforce) and other sales tools.
- Strong problem-solving skills, with the ability to think strategically and identify growth opportunities within accounts.
Salary: $70,000 - $100,000 per year, depending on location and experience.
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