Client Relationship Manager

2 weeks ago


Phoenix, Arizona, United States SPI LLC Full time
Job Overview

Position Summary

The Client Relationship Manager collaborates closely with branch sales teams to identify and cultivate significant opportunities while focusing on both new and existing clientele. This role is essential for driving growth and ensuring the retention of assigned accounts, as well as integrating new clients acquired through business development initiatives.

Key Responsibilities:

  • Enhance profitability for key accounts within the designated market.
  • Engage with all current and prospective clients in the assigned region and beyond as needed.
  • Support the enhancement of vendor partnerships.
  • Foster effective working relationships within the organization and with major accounts.
  • Prepare quotes for clients in accordance with management guidelines, which includes assessing material costs, providing estimates, and detailing pricing structures.
  • Assist with the processing of expense reimbursements and management reports for clients.
  • Review and adjust customer pricing strategies to optimize gross margins.
  • Establish and maintain productive relationships both internally and externally.
  • Contribute to the development and upkeep of job tracking and follow-up systems as necessary.
  • Conduct follow-ups on sales activities, including some inside sales efforts.

Qualifications:

  • High school diploma or equivalent work experience.
  • Strong teamwork, multitasking, and leadership capabilities.
  • Excellent negotiation and communication skills.
  • Proficient in Microsoft Office Suite (Outlook, Excel, Word) and ERP software.
  • Outstanding interpersonal abilities.
  • Preferred experience in the distribution or construction sectors.

Work Environment:

Office and warehouse/fabrication setting.

Physical Requirements:

Moderate walking, standing, and/or climbing; light lifting and carrying; bending, kneeling, and reaching. Must be capable of lifting at least 30 lbs.

Travel Requirements:

Light to moderate travel may be necessary.

Employment Status:

Exempt



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