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Client Relationship Manager

2 months ago

Phoenix, Arizona, United States Millennium Health Full time

**Position Overview:**

This role is a field-based opportunity that necessitates regular travel, engaging directly with clients of Millennium Health.

**Role Summary:**

This position serves as a Customer Support Representative, focusing on assisting current clients while also seeking new business prospects within the designated territory.

**Are you prepared to embark on a career in healthcare sales and support?** By joining Millennium Health, you will play a crucial role in the sales team of a premier Toxicology Laboratory, contributing to positive outcomes for healthcare providers and their patients in your community.

Millennium Health LLC is a recognized specialty laboratory with over ten years of expertise in drug testing services, aiding clinicians in monitoring the use and misuse of prescription medications and illicit substances.

**Why Consider This Opportunity?**

  • Develop a robust healthcare sales skillset: We provide field-based training and mentorship, along with structured training modules designed to expedite your readiness for customer engagement without lengthy classroom sessions.
  • Experience growth and advancement: Our rapid expansion offers a solid foundation for your professional development and success in sales and customer service.
  • Collaborate with a skilled and dedicated team: Our sales organization works closely with our expert clinical team, laboratory, and corporate customer support to ensure exceptional service and accountability.

**Key Responsibilities:**

  • Identify and pursue opportunities to enhance business with existing clients and potential customers in the region.
  • Deliver training to clinical personnel on sample collection and order processing, as well as conduct on-site training sessions.
  • Plan and execute visits to current clients to address concerns related to samples and billing.
  • Establish and maintain relationships with various internal teams to resolve client issues and improve customer relationships.

**Qualifications:**

  • A Bachelor's Degree is mandatory.
  • Experience in sales or customer service, particularly in hospitality or business solutions.
  • Strong planning and time management skills.
  • Prior experience in a field-based role with significant travel is preferred.
  • Excellent interpersonal communication and presentation abilities.
  • Capability to work independently and collaboratively in a dynamic environment.
  • Willingness to travel frequently and stay overnight as required.
  • Flexibility to work evenings and weekends occasionally.
  • Must possess a clean driving record.
  • Commitment to adhering to HIPAA, confidentiality, and compliance standards.
  • Ability to maintain administrative, physical, and technical cybersecurity protocols.

**Benefits Offered:**

  • Comprehensive Medical, Dental, and Vision Insurance
  • 401k Plan with Company Match
  • Paid Time Off and Holidays
  • Tuition Assistance Programs
  • Access to Behavioral and Health Care Resources
  • Mileage Reimbursement and Monthly Vehicle Stipend