Client Relationship Manager

1 week ago

Phoenix, Arizona, United States Valenz Full time
Job Overview

Valenz Health is dedicated to demystifying the intricacies of self-insurance for organizations through a steadfast commitment to data transparency and decision support, driven by its Healthcare Ecosystem Optimization Platform. With a robust foundation rooted in clinical and member advocacy, combined with extensive expertise in claims reimbursement and payment integrity, Valenz enhances healthcare for providers, payers, plans, and members alike. By establishing genuine transparency and delivering data-driven solutions that enhance cost, quality, and outcomes for organizations and their members, Valenz promotes proactive engagement for improved healthcare experiences.


About the Role

As a Client Relationship Manager at Valenz, you will be the face of our brand, serving as the primary point of contact to cultivate, strengthen, and expand relationships with our current clients. You will lead efforts to ensure client satisfaction across various business sectors and collaborate effectively with internal teams to refine client workflows, consistently exceeding expectations to deliver outstanding customer service.


Key Responsibilities:
  • Maintain, nurture, and expand existing client relationships.
  • Conduct pre-sale and post-sale presentations, scheduling regular client meetings.
  • Drive revenue growth through upselling, cross-selling, and strategic account management.
  • Track and manage sales opportunities using CRM tools.
  • Lead client proposal processes, renewals, and account implementations.
  • Develop and execute Strategic Account Plans for your assigned portfolio.
  • Act as the primary liaison for client communications, ensuring their satisfaction.
  • Demonstrate comprehensive knowledge of all Valenz products and services.
  • Collaborate with internal teams to resolve client issues and enhance processes.
  • Ensure compliance with company policies, procedures, and HIPAA standards.
  • Partner with Operations, Subject Matter Experts, and other internal teams to align with client needs and strengthen relationships.

Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.


Qualifications:
  • 5+ years of experience managing both internal and external relationships, with knowledge of healthcare plan administration.
  • Experience in healthcare plans, health insurance, or a related field.
  • Exceptional communication skills, both written and verbal, with strong presentation capabilities in-person and virtually.
  • Proficiency in MS Office, particularly in advanced Excel functions and PowerPoint.
  • Ability to manage multiple client accounts, work under pressure, and consistently deliver exemplary customer service.

Preferred Qualifications:
  • Bachelor's degree in marketing or business administration.
  • Experience in self-funded healthcare.

Work Environment

This position is remote.

Why You Will Appreciate Working Here

We provide employee benefits that extend beyond standard offerings and compensation packages.

At Valenz, our team is committed to fulfilling our promise to engage proactively for smarter, better, faster healthcare. We aim for everyone engaged within our ecosystem to be strong, vigorous, and healthy. You will discover limitless growth opportunities as we evolve together. If you are ready to leverage your skills and passion to make a meaningful impact in the self-funded healthcare sector, Valenz could be the ideal fit for you.

Benefits and Perks

  • Generously subsidized company-sponsored Medical, Dental, and Vision insurance.
  • Spending account options: HSA, FSA, and DCFSA.
  • 401K with company match and immediate vesting.
  • Flexible working environment.
  • Generous Paid Time Off, including Vacation, Sick, and Paid Holidays.
  • Paid maternity and paternity leave.
  • Community engagement opportunities, including paid time off for philanthropic activities.

At Valenz, we celebrate, support, and thrive on inclusion for the benefit of our associates, partners, and products. Valenz is committed to equal employment opportunity for all associates and to providing a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by applicable laws or regulations.

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