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HR Client Relationship Manager

2 months ago

Phoenix, Arizona, United States AmeriSource HR Consulting Group Full time
Job Overview

Position Summary

At AmeriSource HR Consulting Group, we specialize in providing comprehensive Human Resources solutions to dynamic and expanding organizations. Our HR Client Relationship Manager plays a crucial role in overseeing and executing HR functions for designated clients. Acting as the main point of contact for client companies, this position ensures the delivery of extensive HR services that align with the clients' strategic objectives and compliance requirements. As a strategic partner, the HR Client Relationship Manager offers guidance and support across various HR domains, working closely with internal HR teams to foster client engagement and project coherence.

Why consider a career with AmeriSource HR?

Make a meaningful impact. Our goal is to not only meet our clients' expectations but to exceed them. By utilizing our expertise, we can provide strategic value and make a significant difference in their organizations.

Enjoy flexibility and independence. We recognize that work is just one aspect of life, and we support that balance. At AmeriSource HR, you will have the freedom to manage your full-time schedule, with trust placed in you to fulfill your responsibilities and serve clients effectively.

No repetitive tasks. At AmeriSource, we engage with a variety of industries, corporate cultures, and HR aspects. We thrive on diversity and multitasking, which keeps our work dynamic. If you prefer routine and predictability, this role may not be the right fit for you.

We are seeking a candidate who is:

  • Effective in communication, ensuring clarity and understanding with clients.
  • Highly organized, adept at managing multiple systems tailored to client needs.
  • Relationship-focused, committed to understanding clients and building trust.
  • Proactive in challenging clients to enhance processes and engagement.

This role involves regular client interactions, necessitating effective communication of client requirements to HR business partners and relevant personnel.

Key Responsibilities:

1. Client Relationship Management:

  • Establish and nurture strong relationships with assigned clients.
  • Identify the unique needs and challenges of each client to deliver customized HR solutions.
  • Act as the primary liaison between clients and HR service providers.

2. HR Consulting:

  • Provide expert advice on various HR topics, including recruitment, employee relations, performance management, compensation, benefits, and compliance.
  • Collaborate with clients to create HR strategies that align with their business objectives.
  • Offer insights to enhance HR processes and strategies.

3. Compliance and Regulations:

  • Ensure that clients' HR practices and policies comply with local, state, and federal regulations.
  • Stay informed about changes in employment laws and regulations, advising clients accordingly.
  • Promote adherence to best practices.

4. Employee Relations:

  • Assist clients in addressing employee relations issues, resolving conflicts, and promoting a positive workplace culture.
  • Provide guidance on disciplinary actions and terminations while minimizing legal risks.

5. Training and Development:

  • Identify training needs within client organizations and collaborate with the sales team and clients to develop suitable training programs.
  • Coordinate training initiatives to enhance employee skills and knowledge.
  • Offer ongoing support for HR-related inquiries.

6. Collaboration:

  • Review and comprehend all client scopes of service.
  • Work with all HR staff to ensure clients receive exceptional service and that their expectations are met.
  • Manage small projects for clients as necessary, including policy reviews and process evaluations.
  • Oversee HR projects from initiation to completion, ensuring adherence to timelines and budgets.

Qualifications and Skills:

  • Bachelor's degree in human resources, business administration, or a related field (or equivalent experience).
  • Four to five years of experience in HR roles, focusing on client management and HR consulting.
  • Comprehensive knowledge of HR laws, regulations, and best practices.
  • Strong interpersonal, communication, and negotiation skills.
  • Ability to collaborate effectively with clients and internal teams.
  • Capability to manage multiple priorities and deadlines.
  • Analytical mindset with the ability to interpret HR data.
  • Proficiency in HR software, databases, and tools, with a preference for Paycor, Paylocity, UKG, APS, and iSolved.
  • Willingness to travel occasionally for client meetings or project implementations.
  • Professional HR certification (e.g., SHRM-CP, PHR) is advantageous.

Work Environment

This position operates in a professional office setting, utilizing standard office equipment such as computers, phones, printers, projectors, and tablets.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. While performing the duties of this job, the employee is regularly required to communicate effectively. The employee frequently needs to stand, walk, use hands to manipulate objects, and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time position, with standard working hours from Monday to Friday, 9:00 a.m. to 5:00 p.m.