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Manager of Inside Sales Regions

2 months ago

Grand Rapids, Michigan, United States Daikin Full time

Position Overview


The Inside Sales Territory Manager plays a crucial role in engaging with key accounts at Williams Distributing to enhance sales and foster customer loyalty.

This position focuses on increasing the sales of HVAC products to smaller accounts, including commercial clients, for both prospective and existing customers. The individual is accountable for achieving set targets and quotas, demonstrating a strong results-oriented mindset and a passion for sales.

Key Responsibilities

Responsibilities may include:

  • Plan, organize, and cultivate a profitable portfolio of approximately 50 Inside Sales Key Accounts.
  • Nurture and develop these Key Accounts to the extent that their sales volume and growth potential justify transitioning them to an Outside Territory Sales Manager.
  • Backfill graduated accounts with new Inside Sales Key Accounts from the regional House Account list.
  • Collaborate with management to assess which accounts are ready for transition to Territory Sales Managers.
  • Enhance sales revenue and gross margin through effective strategies.
  • Recruit and train new dealers, providing ongoing support to develop their business.
  • Create proposals for potential customers.
  • Maintain relationships with customer decision-makers and support staff through proactive communication.
  • Oversee all aspects of the Inside Sales Key Account customer base.
  • Update and manage customer and sales data in the CRM system.
  • Establish collaborative relationships with corporate staff and field sales teams.
  • Gather and relay local market intelligence and feedback to the Sales Manager.
  • Develop an annual business plan in partnership with management, outlining activities to meet or exceed sales quotas.
  • Handle all sales activities from lead generation to closure within the assigned territory.
  • Execute additional projects and duties to support ongoing business objectives.

Work Environment & Nature of Role

  • Operates within well-defined guidelines.
  • Utilizes established procedures and works under supervision to complete assigned tasks.
  • Work is closely monitored.

Required Knowledge & Skills

  • Preferred knowledge of HVAC systems.
  • Understanding of advertising and sales promotion techniques.
  • Strong ability to educate and influence partners regarding HVAC products and programs.
  • Excellent verbal and written communication and presentation skills.
  • Analytical skills for forecasting channel sales and outcomes.
  • Proven track record of meeting sales quotas.
  • Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
  • Able to build positive working relationships with internal and external stakeholders.
  • Demonstrates good judgment, strong work ethics, and integrity.
  • Maintains a professional appearance and positive company image.
  • Self-disciplined, capable of managing a territory from a home-office setting.
  • Willingness to work a flexible schedule and travel occasionally.

Experience & Education

  • HVAC experience is preferred.

Physical Requirements / Work Environment

Must be able to perform essential job functions with or without reasonable accommodations.

Reports To:

Manager, Shared Support Services


The Company is committed to providing equal employment opportunities to all employees and applicants, ensuring compliance with all relevant federal and state regulations.