Client Support Representative

2 weeks ago


Doral, Florida, United States Assurant Full time

Position Overview
The role of a Customer Service Specialist at Assurant is essential as you represent our organization and our clients. You are a vital part of our team, serving as the primary contact for our customers and demonstrating a genuine commitment to assisting others.

Why This Role is Important
In this position, you will:

  • Connect with and assist individuals, showcasing your passion for helping others.
  • Utilize your problem-solving skills to navigate challenges effectively.
  • Adapt to a dynamic and fast-paced work environment.

What You Will Appreciate
In this role, you will enjoy:

  • Diverse interactions with different customers every day.
  • The chance to showcase your unique problem-solving talents.
  • Medical benefits starting on your first day of employment.
  • An optional monthly incentive plan that allows you to earn additional income.
  • Tuition reimbursement opportunities after six months, up to $5000 annually.
  • Competitive paid time off policies.
  • Shift differentials for evening and weekend hours.
  • The potential to work remotely after a probationary period.

Key Responsibilities
Your main duties will include:

  • Delivering exceptional service to customers who have purchased extended warranty contracts for wireless devices.
  • Listening attentively to customer concerns and demonstrating empathy while resolving issues.
  • Taking the initiative to understand and address each customer's unique challenges.
  • Utilizing your expertise to proactively assist customers in avoiding future difficulties.

Training and Development
We provide a comprehensive training program that equips you with the knowledge of our business, systems, and policies, as well as effective strategies for engaging with customers and resolving their issues.

About Assurant
Assurant, Inc. is dedicated to helping individuals protect what matters most to them. With a history dating back to 1892, we are a Fortune 300 company with approximately 15,000 employees across 16 countries, offering specialty protection products and related services to mitigate risks.

Ideal Candidate Profile
The successful candidate will possess:

  • Strong attention to detail.
  • A passion for engaging with people and delivering outstanding customer experiences.
  • Excellent verbal, written, and listening skills.
  • A relentless drive to take ownership of customer issues and resolve them.
  • The ability to adapt to change and thrive in a fast-paced environment.
  • Creative problem-solving skills.
  • Proficiency in multitasking using technology, including call handling.
  • A minimum of a high school diploma or GED.

Compensation
The pay range for this position is $22.25 per hour. Please note that this range considers various compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.



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