Asia Guest Service Representative
1 month ago
Job Summary
The Asia Guest Service Agent (Full-Time) is a key role in providing exceptional service to Japanese-speaking guests and supporting the overall guest experience at Highgate Hotels. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Provide warm and friendly service to all guests, with a focus on Japanese-speaking guests.
- Communicate effectively with guests and colleagues in both Japanese and English.
- Maintain a high level of product knowledge and be able to answer guest inquiries.
- Work effectively as part of a team to ensure seamless guest service.
- Participate in ongoing training and development to improve skills and knowledge.
Requirements
- Fluent in both English and Japanese (speaking, reading, and writing).
- High school diploma or equivalent required.
- Computer experience required.
- College coursework in a related field helpful.
- Experience in a hotel or related field preferred.
- Customer service experience preferred.
What We Offer
Highgate Hotels offers a competitive salary and benefits package, as well as opportunities for career growth and development.
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