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Guest Services Representative

2 months ago

Honolulu, Hawaii, United States Marriott Vacations Worldwide Full time
{"title": "Guest Services Agent", "description": "Make a Difference in Vacation Memories

At Marriott Vacations Worldwide, we're passionate about creating unforgettable experiences for our guests. As a Guest Services Agent, you'll play a vital role in making their vacation dreams come true.

Key Responsibilities:
  • Check-in guests and provide them with information about property amenities, services, and local attractions.
  • Listen actively and respond positively to guests' questions, concerns, and requests.
  • Identify and explain room features to guests.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Answer telephone calls and route them to the proper department as needed.
What We Offer:
  • Competitive pay and benefits package.
  • Opportunities for growth and development.
  • A supportive and inclusive work environment.
  • Discounts on food, local restaurants, and community service opportunities.
Requirements:
  • Available to work various shifts, holidays, and weekend days.
  • Ability to stand, sit, or walk for extended periods and lift/carry items up to 25lbs.
  • Background and drug screening may be required.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

", "lang_code": "en"}