Asia Guest Service Agent
5 days ago
At Alohilani Resort Waikiki Beach, we are seeking a highly skilled and experienced Asia Guest Service Agent to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional service to our Japanese-speaking guests, while also ensuring a seamless and memorable experience for all guests.
Responsibilities:- Provide warm and friendly service to all guests, with a focus on Japanese-speaking guests.
- Communicate effectively with all levels of employees and guests, both verbally and in writing.
- Multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards.
- Maintain high standards of personal appearance and grooming.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
- Fluent in both English and Japanese (speaking, reading, and writing) required.
- High school diploma or equivalent required.
- Computer experience required.
- College coursework in a related field helpful.
- Experience in a hotel or a related field preferred.
- Customer service experience preferred.
- Ability to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Ability to cross-train in other hotel-related areas.
- Ability to maintain confidentiality of information.
- Ability to show initiative, including anticipating guest and operational needs.
Salary Range: $27.46/hr
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