Guest Services Representative

1 day ago


Honolulu, Hawaii, United States Highgate Hotels Full time
Job Title: Guest Services Agent

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Highgate Hotels.

Job Summary:

The Guest Services Agent is responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay. This role requires a strong attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities:
  • Provide warm and welcoming service to all guests, ensuring their needs are met and exceeded.
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Stay up-to-date on hotel services, amenities, and promotions to effectively communicate with guests.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of hotel software systems.
What We Offer:

Highgate Hotels offers a competitive hourly rate of $25.25, a dynamic and supportive work environment, and opportunities for professional growth and development.



  • Honolulu, Hawaii, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled Guest Service Representative to join our team at the Moana Surfrider A Westin Resort & Spa Waikiki Beach. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.Key ResponsibilitiesOrganize...


  • Honolulu, Hawaii, United States Highgate Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Highgate Hotels. As a key member of our Front Desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Service: Greet and welcome all...


  • Honolulu, Hawaii, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled Guest Service Representative to join our team at the Moana Surfrider A Westin Resort & Spa Waikiki Beach. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in/check-out processes.Key ResponsibilitiesOrganize and...


  • Honolulu, Hawaii, United States free-classifieds-usa Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly skilled Guest Service Representative to join our team at Sheraton Waikiki. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Responsibilities:Organize and process guest...


  • Honolulu, Hawaii, United States Navy Exchange Full time

    Job Summary:We are seeking a highly skilled Guest Service Representative to join our team at Navy Exchange. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling all stages of their stay, and resolving any issues that may arise.Key Responsibilities:Provide warm and welcoming service...


  • Honolulu, Hawaii, United States Hilton Garden Inn Waikiki Beach Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Hilton Garden Inn Waikiki Beach. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesGuest Service:...


  • Honolulu, Hawaii, United States Hilton Garden Inn Waikiki Beach Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Hilton Garden Inn Waikiki Beach. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Service: Greet and...


  • Honolulu, Hawaii, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at the Moana Surfrider A Westin Resort & Spa Waikiki Beach. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key...


  • Honolulu, Hawaii, United States Highgate Hotels Full time

    Job Summary:The Guest Services Representative is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key Responsibilities:Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.Maintain proper operation of...


  • Honolulu, Hawaii, United States Best Western Plaza Hotel Full time

    Job Title: Guest Services AgentLocation: Best Western Honolulu, HIJob Type: Full-timeAbout Us: Highgate Hotels is a premier real estate investment and hospitality management company. We are committed to providing exceptional service to our guests and creating a positive work environment for our employees.Job Summary:The Guest Services Agent is responsible...


  • Honolulu, Hawaii, United States Hilton Garden Inn Waikiki Beach Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Hilton Garden Inn Waikiki Beach. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProvide warm and welcoming service to all...


  • Honolulu, Hawaii, United States Highgate Hotels Full time

    Job SummaryThe Guest Service Agent (On-Call) is a key member of the Front Office team, responsible for providing exceptional service to guests during their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesGuest Service: Greet and welcome...


  • Honolulu, Hawaii, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at the Waikiki Beach Marriott Resort & Spa. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesOrganize and confirm guest check-ins and check-outs,...


  • Honolulu, Hawaii, United States Marriott Vacations Worldwide Full time

    {"title": "Guest Services Agent", "description": "Make a Difference in Vacation MemoriesAt Marriott Vacations Worldwide, we're passionate about creating unforgettable experiences for our guests. As a Guest Services Agent, you'll play a vital role in making their vacation dreams come true.Key Responsibilities:Check-in guests and provide them with information...


  • Honolulu, Hawaii, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at the Waikiki Beach Marriott Resort & Spa. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesOrganize and confirm guest check-ins and check-outs,...


  • Honolulu, Hawaii, United States Honolulu Airport Hotel Full time

    {"title": "Guest Services Agent", "overview": "Provide exceptional guest experiences by delivering attentive, courteous, and efficient service throughout the stay, while maximizing room revenue and occupancy.", "responsibilities": ["Greet and welcome guests in accordance with hotel standards.", "Maintain proper operation of the PBX console and ensure all...


  • Honolulu, Hawaii, United States Marriott Full time

    {"title": "Guest Service Agent", "description": "Job SummaryWe are seeking a skilled Guest Service Agent to join our team at the Waikiki Beach Marriott Resort & Spa. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key...


  • Honolulu, Hawaii, United States Highgate Hotels Full time

    Job SummaryThe Guest Service Agent (On-Call) is a key member of the Front Office team, responsible for providing exceptional service to guests during their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesGuest Service: Greet and welcome...


  • Honolulu, Hawaii, United States Marriott Vacations Worldwide Full time

    Job SummaryWe are seeking a skilled Guest Services Agent to join our team at Marriott Vacations Worldwide. As a Guest Services Agent, you will play a vital role in providing exceptional experiences for our Owners/guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesCheck Owners/guests into their villas, reviewing property amenities,...


  • Honolulu, Hawaii, United States Highgate Hotels Full time

    Job SummaryThe Guest Service Agent (On-Call) is a key member of the Front Office team, responsible for providing exceptional service to guests during their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesGuest Service: Greet and welcome...