Guest Services Representative
1 day ago
We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Highgate Hotels.
Job Summary:The Guest Services Agent is responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay. This role requires a strong attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.
Key Responsibilities:- Provide warm and welcoming service to all guests, ensuring their needs are met and exceeded.
- Manage front desk operations, including check-in, check-out, and room assignments.
- Respond to guest inquiries and resolve issues in a timely and professional manner.
- Process payments, handle cash and credit transactions, and maintain accurate records.
- Collaborate with other departments to ensure seamless guest experiences.
- Stay up-to-date on hotel services, amenities, and promotions to effectively communicate with guests.
- High school diploma or equivalent required.
- Previous experience in a hotel or customer service role preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Basic computer skills and knowledge of hotel software systems.
Highgate Hotels offers a competitive hourly rate of $25.25, a dynamic and supportive work environment, and opportunities for professional growth and development.
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