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Administrative Support Specialist

2 months ago

Holyoke, Massachusetts, United States Holyoke Medical Center Full time

About Holyoke Medical Group: We are a dedicated physician group committed to delivering comprehensive medical services, including Primary Care, Family Medicine, Pediatric Care, and Walk-In Care, to the residents of the Pioneer Valley.

Position Overview: Our Westfield Family Medicine practice is looking for a skilled Office Assistant to manage and execute all administrative tasks within the office. Key responsibilities include:

  • Providing essential administrative support to physicians and healthcare providers.
  • Welcoming patients and ensuring their information is current, including demographic and insurance details.
  • Handling patient check-out processes, including collecting co-pays and encounter forms.
  • Scheduling follow-up appointments and accurately inputting outpatient orders into the Medical Center's Order Entry System.

Qualifications: Candidates should possess a High School diploma, with a preference for those with experience in working with third-party payers and familiarity with ICD-10 and HCPC coding. A minimum of two years of experience in a medical office or similar setting is preferred. Bilingual proficiency in English and Spanish is also preferred.

Benefits: We provide a competitive salary and benefits package, which includes:

  • Affordable health insurance with no deductibles when utilizing HMC services.
  • Dental and vision insurance.
  • Complimentary disability and life insurance.
  • 403(b) retirement plan.
  • Up to $8000 in tuition reimbursement for educational advancement.
  • Access to an In-House Pharmacy.
  • A Relaxation Room and Fitness Center for employee wellness.
  • Additional voluntary benefits, such as LegalShield and Pet Insurance.
  • Free onsite parking for all employees.


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