Tax Office Manager

1 week ago


North Haven, Connecticut, United States H&R Block Full time
About the Role

We are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As a key member of our retail office team, you will be responsible for supporting the Multi-Unit Team Leader and ensuring the delivery of exceptional client service experiences.

Key Responsibilities
  • Support the Multi-Unit Team Leader in managing daily office operations and ensuring quality execution of Service Standards.
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
  • Ensure clients are scheduled properly and conflicts are resolved in a timely manner.
  • Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines.
  • Communicate essential information to office associates through daily huddles.
Requirements
  • Prior experience working in customer service or a similar role.
  • Strong organizational skills and ability to plan and manage day-to-day office operations.
  • Customer-centric mindset and strong communication skills.
  • Computer proficiency with the ability to use MS Office.
  • Demonstrated ability to work independently with minimal supervision.
  • Positive attitude and flexibility to work a flexible schedule.
About H&R Block

H&R Block is a leading provider of tax preparation and financial services. We are committed to building a connected culture where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

We offer a range of benefits to support the total well-being of our associates, including an Employee Assistance Program, wellbeing program, and discounts on everyday items and services.

We are an equal opportunity employer and welcome applications from diverse candidates.


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