Assistant Manager of Guest Services

2 weeks ago


Ann Arbor, Michigan, United States Busch's Inc. Full time
Position Overview

Compensation: Up to $18.50/hr based on experience

Are you passionate about culinary delights and exceptional service? Busch's Inc. is seeking dedicated individuals who thrive in a vibrant environment filled with food, fun, and community engagement. We are a family-owned grocery retailer deeply embedded in the communities we serve, offering competitive wages and opportunities for personal and professional growth.

Key Responsibilities:

  • Manage all facets of guest service operations in the absence of the Guest Service Manager.
  • Demonstrate exemplary hospitality principles while engaging with customers, team members, and the local community.
  • Ensure compliance with financial policies including check cashing, refunds, and store charge protocols.
  • Maintain adherence to regulations regarding WIC, EBT, alcohol, and tobacco transactions.
  • Assist customers with inquiries, purchases, store charges, and special requests.
  • Support team members in meeting service and labor goals as directed by the Guest Service Manager.
  • Conduct daily inspections of store areas to ensure cleanliness and organization.
  • Provide constructive feedback to the Guest Service Manager regarding team performance and operational conditions.
  • Clearly communicate expectations and follow up on tasks assigned during the Guest Service Manager's absence.
  • Participate in the training and development of team members.

Qualifications:

  • High school diploma or equivalent.
  • Prior experience in a retail setting.
  • Strong leadership capabilities.
  • Excellent organizational and planning skills, with the ability to manage multiple priorities.
  • Effective communication and interpersonal skills, including proficiency in written, verbal, and listening abilities.

At Busch's Inc., we pride ourselves on being a premier grocery retailer recognized for our outstanding service, product variety, store design, and welcoming atmosphere. We value our associates and believe that a motivated and caring team is essential to providing exceptional service to our guests.



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