Guest Services Representative

1 week ago


Ann Arbor, Michigan, United States Hotel Resource Full time

Hospitality - Hotel, Administrative Support

Position: Front Desk Clerk

Company: Hotel Resource

Category: Hospitality - Hotel, Administrative Support

Degrees Required: High School Diploma

Employment Type: Full-Time

Supervisory Responsibilities: None

Job Overview:

A reputable hotel is in search of a dedicated Front Desk Clerk. This role involves managing guest check-ins and check-outs, handling phone inquiries, and maintaining accurate guest records.

Key Responsibilities:

  • Oversee the daily guest ledger and ensure accuracy
  • Facilitate guest check-ins and check-outs, manage reservations, and address guest concerns
  • Handle incoming phone calls and direct them appropriately
  • Maintain organization and cleanliness of the front desk area

Qualifications:

  • Minimum of 1 year experience in customer service
  • Preferred 1 year experience in a hotel environment
  • Basic computer skills required
  • Ability to lift up to 10 lbs unassisted
  • High School diploma or equivalent

Compensation: $15.00 per hour

Work Schedule: Monday to Friday, with shifts available from 7:00 AM to 3:00 PM or 3:00 PM to 11:00 PM. Flexibility for weekend availability is appreciated.



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