Service Operations Leader
2 weeks ago
For detailed information regarding our benefits, please see below
We take pride in being part of the Rentokil family of companies, the global frontrunner in Pest Control and various services across over 90 nations. Our commitment lies in being a reliable partner to numerous leading brands worldwide, serving both consumer and business clients across diverse sectors. We are immensely proud of our legacy of excellence and continually strive to fulfill our mission to "protect people, enhance lives, and preserve the planet."
What do our Service Operations Leaders do?
Our Service Operations Leaders are tasked with training, guiding, and nurturing a team of specialists. They play a crucial role in achieving sales and revenue objectives, fostering client loyalty and retention, while ensuring that the team delivers outstanding service to our clients. Additional managerial responsibilities encompass monitoring and optimizing scheduled appointments for efficiency, field routing, client quality control audits, and account management.
Key Responsibilities include, but are not limited to;
- Oversee daily operations of specialists with the aim of delivering exceptional customer service to our clients
- Provide guidance to staff in all facets of operations, service, and client care
- Accountable for managing the basic financial performance of the operations, including revenue growth and expense management
- Conduct daily travel throughout the territory to meet with clients, assist specialists, and collaborate closely with the sales team on business development
- Willingness to work a flexible schedule, including early mornings and weekends as necessary
- Prepare and submit weekly, monthly, and annual reports, as required
- Bachelor's degree (preferred but not mandatory)
- 3-5 years in a managerial position with a focus on customer service
- Proven success in training, mentoring, and coaching service professionals
- Exceptional verbal and written communication skills
- Previous experience in a route-oriented, service environment is advantageous
- Ability to obtain and maintain licenses/certificates as mandated by federal, state, and local regulations
- Must pass pre-employment background screening
- Possession of a valid driver's license and successful completion of a motor vehicle record check
A career with the Rentokil family of companies offers a professional journey filled with opportunities. We take pride in being a world-class team that rewards high performance, and we prioritize promoting from within. We provide competitive compensation, and many of our roles come with performance incentives.
Below you will find information about some of the benefits we offer. All Full-Time Team Members qualify for the following, and Part-Time Team Members qualify for most benefits after meeting certain criteria.
Click here to explore our Total Rewards Program which includes:
Professional and Personal Development
- Various pathways to advance your career
- Access to training and development programs
- Tuition Reimbursement benefits (for Full-Time Team Members)
- Full-time team members can enroll immediately upon hire with benefits commencing on day 1
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance among others
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick leave
- Company-paid holidays & floating holidays
- A company culture that prioritizes health, safety, and flexibility
This company maintains a Drug-Free workplace.
Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and individuals with disabilities.
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