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Administrative Supervisor

2 months ago

Anchorage, Alaska, United States Consumer Direct companies Full time

Job Summary

The Operations Manager oversees administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. This position involves managing a team of Administrative Coordinators who handle customer service, referrals, and enrollment processing. The Operations Manager oversees program office payroll processes, accounts receivables processes, and general customer service objectives to ensure positive business growth and development. In addition, the member is responsible for behaving in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy. This position will be based in an office environment with frequent travel to other offices within the region.

Key Responsibilities

  • Provide, and ensure team members provide, excellent customer service to external and internal customers
  • Handle inbound/outbound phone calls, providing accurate answers to queries and concerns
  • Compile and report customer service and enrollment metrics to the management team, as assigned
  • Oversee daily enrollment, referral, payroll, and authorization functions to ensure accurate and timely payroll processing and claims submission
  • Supervise, train, and coach employees on standard operating processes and policies, and procedures
  • Conduct advanced reporting and oversight activities
  • Resolve escalated complaints from internal and external clients
  • Communicate effectively
  • Comply with applicable legal requirements, standards, and policies, and procedures
  • Exhibit an intermediate level of computer efficiency
  • Demonstrate effective problem-solving and decision-making skills
  • Monitor deliverables and ensure the timely completion of projects
  • Participate in and assign professional development and training activities
  • Collaborate with stakeholders regarding the delivery of services
  • Represent the company at stakeholder meetings, health fairs, and provider fairs
  • Market services to referral sources
  • Handles complex service programs and special projects
  • Bi-lingual preferred in various locations
  • Other duties as assigned

Requirements

  • Associates Degree preferred
  • 2 years of previous office experience preferred
  • Leadership experience preferred
  • Be able to successfully pass a background screening
  • Ability to work flexible and/or extended hours, if needed, to meet the job requirements