Bilingual Customer Service Representative

4 days ago


Portsmouth, Virginia, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, answering customer inquiries and resolving issues in a timely and professional manner
  • Build and maintain strong relationships with customers, understanding their needs and preferences to provide personalized solutions
  • Process sales transactions accurately and efficiently, ensuring high levels of customer satisfaction
  • Meet and exceed sales goals, working closely with the sales team to achieve targets
  • Stay up-to-date with product knowledge, including features, benefits, and applications
  • Participate in ongoing training and development to improve sales skills and product knowledge
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • At least one year of experience in a customer-facing role, preferably in sales or customer service
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management
  • Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and sales growth
  • Fluency in English and Spanish required; additional languages a plus
What We Offer

As a Bilingual Customer Service Specialist at Sherwin-Williams, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are committed to providing a positive and inclusive work environment, where you can thrive and reach your full potential.



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