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Healthcare Administrative Coordinator

2 months ago

Raleigh, North Carolina, United States APEX Orthopaedics Spine & Neurology Full time
Position Overview

Apex Orthopaedics Spine & Neurology is a leading provider of comprehensive spine and orthopedic care in North Carolina. We pride ourselves on delivering innovative treatment options while maintaining a conservative approach to patient care.

We are seeking a dedicated Full-Time Healthcare Administrative Coordinator to join our team in Raleigh. The ideal candidate will be responsible for creating a welcoming environment for our patients and ensuring smooth operations within the office. Reliable transportation and flexibility in working hours are essential.

Key Responsibilities

  • Act as the initial point of contact for patients, providing a warm greeting and assisting with check-in and check-out procedures.
  • Manage incoming calls and direct them to the appropriate personnel.
  • Schedule appointments accurately, ensuring alignment with the correct provider, time, and location.
  • Address general inquiries from patients, including account balances, directions, and fax information.
  • Collect and verify patient information during scheduling and registration, ensuring accuracy and completeness.
  • Facilitate the collection of co-payments and outstanding balances at the time of registration.
  • Verify insurance eligibility and confirm necessary authorizations for procedures.
  • Prepare and scrub patient charts on scheduled days, ensuring all documentation is up-to-date.
  • Maintain excellent client relations and provide outstanding customer service to all patients.
  • Assist the Office Manager in developing strategies to enhance patient flow and reduce complaints.
  • Conduct necessary research to resolve patient issues independently.
  • Utilize effective communication skills, both verbal and written, in all interactions.
  • Document all actions taken on patient accounts, including follow-up tasks with due dates.
  • Ensure timely follow-up on all accounts where actions have been taken.
  • Perform additional duties as assigned.

Qualifications

  • Prior experience in a medical or administrative role.
  • Bi-lingual capabilities are preferred.
  • Familiarity with medical terminology or a willingness to learn.