Retail Operations Manager

1 week ago


Chicago, Illinois, United States AlphaGraphics - US715 Full time
Job DescriptionBenefits:
  • Performance-based bonus
  • Comprehensive dental coverage
  • Employee discounts available
  • Health insurance options
  • Generous paid time off

Company Overview
AlphaGraphics is a locally operated printing and marketing communications firm looking for a dedicated general manager to oversee our business center, which encompasses customer service, sales, design, and production. We seek a process-oriented, self-motivated leader who fosters loyalty, commitment, trust, and motivation among both team members and clients.

Perks of the Position:
  • Bonus structure, full-time hours, and ample paid time off
  • Compensation is determined by qualifications and experience, with flexibility in pay
  • Medical and dental benefits package
  • Store discounts and additional perks (discounts on mobile plans and other retailers)

Qualifications
Essential Skills and Experience:
  • Minimum of 3 years leading a sales team in a retail or service context
  • Experience in a customer-focused, solutions-driven environment
  • Proficiency in Quickbooks is essential
  • Ability to engage with customers and understand their requirements
  • High School diploma or equivalent (Bachelor's degree preferred)
  • Physical capability to lift/move materials weighing 10-50 pounds, climb ladders, and maintain mobility

Preferred Skills and Experience:
  • Experience utilizing financial metrics to monitor sales performance and drive profitability
  • Strong networking abilities and community engagement

Key Responsibilities:
  • Execute the vision and business strategy of the franchisee on a daily basis
  • Manage the overall daily operations of the business
  • Maintain financial records using Quickbooks; bookkeeping experience is required
  • Implement lean manufacturing principles and workflow processes along with other policies and objectives
  • Build and maintain strong vendor relationships and manage purchasing to ensure adequate inventory
  • Understand the capabilities of print and bindery equipment to efficiently schedule production
  • Maintain relationships with trade printers and manage subcontractor vendors as necessary
  • Support both outside and inside sales teams, ensuring timely delivery of products and services
  • Oversee financial bookkeeping for the business
  • Assist in developing and executing marketing strategies to enhance brand visibility
  • Coordinate activities across departments to optimize operational efficiency
  • Create a motivating environment that encourages the team to enhance sales while prioritizing quality and customer service
  • Recruit, train, and develop staff
Requirements:
  • Highly structured and process-oriented approach
  • Experience with digital printers, wide format, and bindery equipment is advantageous
  • Familiarity with print software such as PrintSmith from EFI is a plus
  • Ability to implement policies and procedures effectively
  • Preferred college degree
  • Proficient in Microsoft Office and Quickbooks
  • Above-average computer skills, including Macintosh and/or PC
  • Prior experience managing a print store or similar environment is preferred
  • Experience with direct mail and variable data projects is a plus
  • Effective internal communication skills, both verbal and written
  • 5-10 years of management experience in the print industry is preferred

This position offers a unique opportunity to be part of a well-established brand that is at the forefront of technology. If you are passionate about process improvement and operational excellence, we encourage you to consider this opportunity.

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