Resort Operations Manager

21 hours ago


Pigeon Forge, Tennessee, United States Music Road Resort Full time
Job Overview

The Music Road Resort is seeking a highly skilled and experienced Manager on Duty to lead our front desk team. As a key member of our management team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring the safety and well-being of our guests and employees.

Key Responsibilities
  • Direct and manage front desk staff to meet revenue, guest satisfaction, and performance goals.
  • Solve guest and employee issues in a professional and timely manner.
  • Assist staff in exceeding guest expectations and providing exceptional customer service.
  • Track and resolve errors with reservations, including tax exempt reconciliation and PCI compliance.
  • Schedule and coach front desk staff to ensure seamless operations.
  • Issue refunds and process transactions accurately.
  • Conduct audits and score calls to ensure quality service.
  • Perform other duties as assigned by the supervisor or General Manager.
Requirements
  • Flexible schedule and ability to work varied shifts.
  • Excellent time management and organizational skills.
  • Competence in all guest service roles and ability to lead by example.
Preferred Qualifications
  • High school diploma or equivalent.
  • Hotel front desk experience: 1 year.
  • Supervisory experience: 6 months.


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