Customer Service Specialist

6 days ago


Greer, South Carolina, United States Marty Joiner - State Farm Agent Full time
Job Overview

Marty Joiner - State Farm Agent is seeking a highly motivated and customer-focused individual to join our team as an Insurance Account Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional customer service, and working closely with our agent to achieve marketing goals.

Key Responsibilities
  • Customer Service: Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Relationship Building: Establish and maintain strong relationships with customers, following up with them as needed to ensure their needs are met.
  • Marketing Support: Work with the agent to establish and meet marketing goals, promoting our insurance and financial service products to potential customers.
  • Team Collaboration: Maintain a strong work ethic and collaborate with the team to achieve success.
Benefits
  • Competitive Salary: Earn a competitive salary plus commission/bonus.
  • Profit Sharing: Participate in our profit-sharing program.
  • Paid Time Off: Enjoy paid vacation and personal/sick days.
  • Valuable Experience: Gain valuable experience in the insurance industry.
  • Growth Opportunities: Pursue opportunities for advancement within our agency.
Requirements
  • Sales Experience: Possess sales experience, preferably in outside sales or inside sales representative, retail sales associate, or telemarketing.
  • Interpersonal Skills: Demonstrate excellent interpersonal skills.
  • Communication Skills: Possess excellent communication skills, including written, verbal, and listening skills.
  • Insurance Knowledge: Be enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
  • Detail-Oriented: Be detail-oriented and able to learn computer functions.
  • Computer Skills: Possess experience in a variety of computer applications, particularly Windows.
  • Team Player: Be able to work in a team environment.
  • Licensing: Obtain a Property and Casualty license.


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