Customer Experience Specialist
2 weeks ago
Job Summary:
We are seeking a highly skilled Customer Experience Professional to join our team at Veritiv Corporation. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional service, and driving customer loyalty.
Key Responsibilities:
- Develop and maintain relationships with customers to understand their needs and preferences
- Provide proactive, quality service to customers, identifying opportunities to secure new business or support retention
- Act as the first point of contact for resolving customer queries and complaints
- Share expertise with team members on best practices for customer communication, issue resolution, and critical thinking
- Develop a relationship with sales team by being proactive and offering creative solutions
- Participate in training of system enhancements, applications, products, and new processes
- Complete timely order processing, confirmations, order tracking/status updates, product availability, and all other internal and external customer inquiries
- Work effectively with all functional areas (sales, ops, finance, etc.) to satisfy customer needs
- Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for the customer with appropriate personnel
Requirements:
- 1-3 years of related job experience
- High School Diploma/GED
- Bachelor's Degree Preferred
What We Offer:
- Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
- Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities
- Collaborative atmosphere with our customers and suppliers to create healthier, safer, and more sustainable communities through our responsible operations and innovative solutions
- Healthcare benefits and 401k with match start date of hire, paid time off, and parental bonding time, tuition reimbursement, annual Profit-Sharing Program, and much more
About Veritiv:
Veritiv Corporation is a leading provider of design-to-delivery packaging, print, and facility solutions. With a diverse team and global reach, we're helping businesses cut costs, reduce waste, and improve efficiencies that make doing business easier.
Equal Opportunity/Affirmative Action Employer:
Veritiv is an Equal Opportunity/Affirmative Action employer. EEO Policy US | EEO Policy Mexico
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