Customer Experience Specialist

2 weeks ago


Rogers, Minnesota, United States Veritiv Full time

Job Purpose:

The Customer Experience Professional is responsible for building customer loyalty and confidence by receiving and processing customer orders, inquiries, and/or issues related to products ordered. This role is responsible for maintaining ongoing relationships with multiple customers and sales staff, utilizing knowledge of products, logistics, production planning, and inventory management.

Key Responsibilities:

• Develop and foster relationships with allocated customers to identify opportunities for new business or retention.

• Provide proactive, quality service to customers, identifying opportunities to secure new business or support retention.

• Act as the first point of contact for resolving customer queries and complaints.

• Share expertise with team members on best practices for customer communication, issue resolution, and critical thinking.

• Develop relationships with sales teams by being proactive and offering creative solutions.

• Participate in training on system enhancements, applications, products, and new processes.

• Complete timely order processing, confirmations, order tracking/status updates, product availability, and all other internal and external customer inquiries.

• Work effectively with all functional areas (sales, operations, finance, etc.) to satisfy customer needs.

• Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for the customer with appropriate personnel.

• Perform other duties as assigned.

Additional Responsibilities & Qualifications:

• Salary Range: $52,000-$56,000

• 1-3 years of related job experience.

• High School Diploma/GED

• Bachelor's Degree Preferred

What We Offer:

• An engaging and inclusive culture with employee-led Employee Resource Groups, recognition platform, etc.

• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.

• A collaborative atmosphere with customers and suppliers to create healthier, safer, and more sustainable communities through responsible operations and innovative solutions.

• Healthcare benefits and 401k with match start date of hire, paid time off, and parental bonding time, tuition reimbursement, annual Profit-Sharing Program, and much more.



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