Hotel Front Desk Representative

3 days ago


Frisco, Texas, United States Hall Park Hotel Full time
Job Title: Hotel Front Desk Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Hotel Front Desk Representative at the Hall Park Hotel.

About the Role:

This is a highly visible role that requires a direct impact on creating an exceptional guest experience. As a Hotel Front Desk Representative, you will be responsible for welcoming and accommodating guests, visitors, and staff in a warm and courteous manner. You will oversee the guest registration and check-out process, promote hotel services and amenities, and provide helpful information to ensure a seamless stay for our guests.

Key Responsibilities:
  • Welcome guests and register them in an efficient and pleasant manner.
  • Provide accurate information about hotel services, amenities, and local attractions.
  • Process guest payments and settle accounts upon check-out.
  • Assist with room changes and ensure a high level of knowledge of hotel facilities and features.
  • Respond to guest inquiries and resolve any issues promptly and professionally.
Requirements:
  • Excellent communication skills and ability to work in a fast-paced environment.
  • Strong customer service skills and a total commitment to guest satisfaction.
  • Ability to work independently and as part of a team.
  • Basic computer skills and knowledge of hotel software systems.
  • Previous cash handling experience and basic accounting skills.
  • Knowledge of Oklahoma City and surrounding communities.
What We Offer:

We offer a competitive salary of $35,000 - $45,000 per year, depending on experience. Our benefits package includes health insurance, retirement plan, and paid time off. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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