Front Desk Ambassador
2 days ago
About Hall Park Hotel:
We are a leading hotel committed to delivering exceptional guest experiences. Our team is dedicated to providing personalized service, ensuring that every stay is unforgettable.
Salary: $45,000 - $60,000 per year
Job Description:
The Front Desk Ambassador will be responsible for creating memorable guest experiences from the moment they arrive. This includes greeting and registering guests in a warm and welcoming manner, responding to their queries and resolving any issues promptly.
Responsibilities:
- Provide exceptional customer service, ensuring that every guest feels valued and cared for.
- Greet and register guests in a friendly and efficient manner, accurately setting up their accounts and processing payments.
- Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner.
- Maintain accurate records of guest interactions and activities, using this information to enhance future stays.
- Work closely with other departments to ensure seamless delivery of services and amenities.
- Participate in ongoing training to improve knowledge of hotel facilities, features, and services.
Requirements:
- Excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
- Proven customer service experience, preferably in a hotel or hospitality environment.
- Ability to work effectively under pressure, prioritizing tasks and managing multiple responsibilities simultaneously.
- Basic computer skills, including proficiency in hotel software systems.
- Professional appearance and demeanor, with a commitment to maintaining high standards of service.
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