Front Desk Ambassador

2 days ago


Frisco, Texas, United States Hall Park Hotel Full time

About Hall Park Hotel:

We are a leading hotel committed to delivering exceptional guest experiences. Our team is dedicated to providing personalized service, ensuring that every stay is unforgettable.

Salary: $45,000 - $60,000 per year

Job Description:

The Front Desk Ambassador will be responsible for creating memorable guest experiences from the moment they arrive. This includes greeting and registering guests in a warm and welcoming manner, responding to their queries and resolving any issues promptly.

Responsibilities:

  • Provide exceptional customer service, ensuring that every guest feels valued and cared for.
  • Greet and register guests in a friendly and efficient manner, accurately setting up their accounts and processing payments.
  • Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner.
  • Maintain accurate records of guest interactions and activities, using this information to enhance future stays.
  • Work closely with other departments to ensure seamless delivery of services and amenities.
  • Participate in ongoing training to improve knowledge of hotel facilities, features, and services.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
  • Proven customer service experience, preferably in a hotel or hospitality environment.
  • Ability to work effectively under pressure, prioritizing tasks and managing multiple responsibilities simultaneously.
  • Basic computer skills, including proficiency in hotel software systems.
  • Professional appearance and demeanor, with a commitment to maintaining high standards of service.


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