Front Desk Representative

21 hours ago


Frisco, Texas, United States Texas Western Hospitality Group Full time
Job Title: Front Desk Representative

About the Role:
We are seeking a highly motivated and customer-focused Front Desk Representative to join our team at Texas Western Hospitality Group. In this role, you will be responsible for providing exceptional service to our guests, handling reservations, and ensuring seamless check-ins and check-outs.

About You:
To succeed in this position, you should have excellent communication skills, a strong ability to multitask, and a passion for delivering outstanding customer experiences. You should also be comfortable working in a fast-paced environment and be able to maintain confidentiality when handling sensitive guest information.

Responsibilities:
* Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates
* Handles confidential information, including guest records, with a high degree of integrity
* Answers and routes calls as appropriate; takes guest messages with accuracy
* Assists with sales and marketing efforts as directed by the General Manager
* Offers and properly handles requests for wake-up calls
* Records pertinent guest information in the pass on log

Working Conditions:
* This role requires frequent standing, walking, and use of computer equipment
* Must be able to work flexible hours, including evenings, weekends, and holidays

Salary: $35,000 - $45,000 per year depending on experience

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