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Mortgage Servicing Specialist

2 months ago

Phoenix, Arizona, United States Valon Full time
About Valon

Valon is a leading provider of mortgage servicing solutions, dedicated to empowering homeowners and transforming the industry. Our mission is to make homeownership easier, more secure, and financially accessible.

Default Servicing Team

The Default Servicing team at Valon plays a critical role in resolving mortgages in default and managing default-related processes. Our team is committed to transparency, financial literacy, and customer-centric service.

About the Role

The Mortgage Assistance Processor will be a key member of our Default Servicing team, responsible for providing solutions for existing homeowners experiencing hardships. This role will involve working closely with the Underwriting Supervisor/Manager to determine the best workout option for homeowners with mortgages within Valon's servicing portfolio.

Key Responsibilities
  • Application Review and File Management: Review mortgage assistance applications and manage a caseload from application to modification under the supervision of the Underwriting Supervisor/Manager.
  • Subject Matter Expertise: Serve as a knowledgeable resource in mortgage servicing, providing essential support to the Underwriting team.
  • Process Improvement: Identify opportunities for process improvements and efficiently manage multiple tasks in a fast-paced environment.
  • Document Review: Assess customer documentation within 5 business days to determine the completeness of the Mortgage Assistance Application.
  • Property and Financial Analysis: Order and evaluate BPOs/AVMs/appraisals, calculate income, expenses, and escrow advances per guidelines, and review title searches when necessary.
  • Guideline Implementation: Apply investor, client, and insurer guidelines for payment deferrals, loan modifications, forbearances, repayment plans, short sales, and deeds in lieu.
  • Short Sale Management: Evaluate marketing strategies, listing history, and offers, and handle counteroffers per departmental and investor/insurer/client procedures.
  • Communication and Documentation: Prepare and send necessary documents, including trial period agreements, deferral agreements, and decline letters. Maintain professional communication with homeowners, agents, and other stakeholders.
  • Compliance: Complete the 2nd Look/QA process to ensure compliance with investor/insurer/client guidelines and work with vendors to oversee documentation.
  • Additional Duties: Perform other duties as assigned and be available for overtime and weekend work as needed.
Ideal Background
  • Advanced Industry Knowledge: Extensive experience with FHA, VA, USDA, FNMA, and FHLMC guidelines.
  • Regulatory Compliance: In-depth understanding of federal mortgage regulations, including RESPA, TILA, ECOA, TRID, and CFPB.
  • Communication Skills: Strong communicator with excellent writing abilities.
  • Integrity and Ethics: High ethical standards with a commitment to integrity.
  • Team Collaboration: Proven ability to work effectively with diverse team members.
Minimum Qualifications
  • Education: High School Diploma or equivalent required.
  • Industry Knowledge: Familiarity with FHA, VA, Fannie Mae, and Freddie Mac guidelines, along with automated underwriting systems.
  • Analytical Skills: Ability to critically analyze credit, income, assets, titles, and appraisals for compliance with company and investor guidelines.
  • Experience: 2+ years in Collections, Loss Mitigation, or other mortgage banking/servicing roles.
  • Regulatory Knowledge: Understanding of the Fair Debt Collection Practices Act.
  • Independence and Teamwork: Ability to work independently in a fast-paced environment while also collaborating effectively with a team.
  • Problem-Solving: Ability to apply general rules to specific issues and combine information to form sound conclusions.
  • Decision-Making: Capable of making independent decisions while ensuring rapid problem resolution.
Location

On-site

Benefits
  • Compensation: Competitive salary and a 401(k) plan-with a 4% annual match
  • Hours: No weekends or late nights required
  • Generous Paid Time Off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays
  • Health and Well-being: Comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support
  • Food and Meals: In-office snacks and drinks (and Bagel Fridays)
  • Grow Together: Quarterly possibilities for promotion and annual performance reviews
  • Baby Bonding Time: 12 weeks of FULLY PAID time off to focus on new additions