Mortgage Assistance Specialist

20 hours ago


Phoenix, Arizona, United States Valon Full time
About Valon

Valon is a leading mortgage servicing company dedicated to empowering homeowners through innovative solutions. Our mission is to make homeownership easier, more secure, and financially savvy.

Job Summary

We are seeking a highly skilled Mortgage Assistance Processor to join our Default Servicing team. As a key member of our team, you will work closely with underwriters to provide best-in-class customer service to homeowners in need of assistance. Your primary objective will be to assist in determining the best workout option for homeowners with mortgages within our servicing portfolio, while strengthening both homeowner and investor relationships.

Responsibilities
  • Application Review & File Management: Review mortgage assistance applications and manage a caseload from application to modification under the supervision of the Underwriting Supervisor/Manager.
  • Subject Matter Expertise: Serve as a knowledgeable resource in mortgage servicing, providing essential support to the Underwriting team.
  • Process Improvement: Identify opportunities for process improvements and efficiently manage multiple tasks in a fast-paced environment.
  • Document Review: Assess customer documentation within 5 business days to determine the completeness of the Mortgage Assistance Application.
  • Property & Financial Analysis: Order and evaluate BPOs/AVMs/appraisals, calculate income, expenses, and escrow advances per guidelines, and review title searches when necessary.
  • Guideline Implementation: Apply investor, client, and insurer guidelines for payment deferrals, loan modifications, forbearances, repayment plans, short sales, and deeds in lieu.
  • Short Sale Management: Evaluate marketing strategies, listing history, and offers, and handle counteroffers per departmental and investor/insurer/client procedures.
  • Communication & Documentation: Prepare and send necessary documents, including trial period agreements, deferral agreements, and decline letters. Maintain professional communication with homeowners, agents, and other stakeholders.
  • Compliance: Complete the 2nd Look/QA process to ensure compliance with investor/insurer/client guidelines and work with vendors to oversee documentation.
  • Additional Duties: Perform other duties as assigned and be available for overtime and weekend work as needed.
Requirements
  • Advanced Industry Knowledge: Extensive experience with FHA, VA, USDA, FNMA, and FHLMC guidelines.
  • Regulatory Compliance: In-depth understanding of federal mortgage regulations, including RESPA, TILA, ECOA, TRID, and CFPB.
  • Communication Skills: Strong communicator with excellent writing abilities.
  • Integrity & Ethics: High ethical standards with a commitment to integrity.
  • Team Collaboration: Proven ability to work effectively with diverse team members.
Benefits

We offer a competitive salary, 401(k) plan with a 4% annual match, and a comprehensive benefits package, including medical, dental, and vision benefits. We also provide generous paid time off, including 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays.

Valon is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.



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