Enterprise Operations Leader

2 weeks ago


Bethesda, Maryland, United States Systems Plus Full time

Are you ready to take your career to the next level? Join a company that values its employees and is dedicated to fostering your professional growth. At Systems Plus, we pride ourselves on being a family-oriented organization that goes beyond merely fulfilling contracts. With numerous Defense and Federal government contracts worldwide, we offer you the chance to tackle new challenges and thrive in a collaborative, dynamic, and fast-paced environment.

Your Role: As an Enterprise Operations Leader, you will oversee our 24x7x365 operations and incident management services. Your responsibilities will include:

  • Developing and managing operational services across four key functional areas: Change Management, Incident Management, Tools & Monitoring Platform, and Problem Management.
  • Ensuring that all enterprise IT services provided to the Government are actively monitored, maintaining a 99.99% operational availability.
  • Managing incident management services in accordance with established governance and processes.
  • Recommending efficiencies and implementing new processes as part of Continuous Process Improvement activities.
  • Creating and maintaining the Enterprise Operations Management Standard Operating Procedures (SOP) based on observations and insights.
  • Preparing and distributing essential reports, including Daily Operations Reports, Shift Change Reports, and Incident Reports.
  • Developing and maintaining Disaster Recovery (DR) plans for the Technology Operations Center and conducting annual tests to ensure effectiveness.

Qualifications:

  • A minimum of 5 years of experience in a 24x7x365 IT Operations environment.
  • A technology-related undergraduate degree or 10 years of experience in Operations Management; a Bachelor's degree in computer science, engineering, or a related field is preferred.
  • Proven knowledge of network operations, applications, hardware, monitoring, and operating systems, supporting a large user base.
  • Experience leading a team in a high-tempo IT Operations environment and managing critical incidents.
  • Strong report writing skills for executive-level communication.
  • Familiarity with incident management systems and tools.

About Systems Plus: With over two decades of experience, Systems Plus is a leader in providing Global Enterprise Management, Technology, Engineering, and Professional services across Defense and Federal Civilian sectors. We are committed to delivering innovation and excellence to our clients, driving impactful solutions across various domains.

Join us and discover the possibilities with a Small Business that thinks BIG



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