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Digital Experience Leader

2 months ago

Bethesda, Maryland, United States CLevelCrossing Full time

About the Role:

CLevelCrossing is seeking an accomplished leader to join our team as an Associate Vice President of Digital Experience - Self-Service. In this role, you will set and execute the vision of self-service digital experiences in alignment with enterprise goals and priorities.

Key Responsibilities:

  • Leverage product management expertise to create simple, personalized, and omni-channel enabled digital experiences.
  • Apply key strategies to serve customers' needs by actively using digital experiences.
  • Build roadmaps to enhance our core desktop and mobile web experiences.
  • Spearhead digital channel contribution to goals by page optimization using A/B testing and analytic tools.
  • Enhance and create a seamless guided onboarding experience.
  • Reimagine and personalize our digital experience to increase self-service use for our customers.
  • Simplify and personalize access for customers to their benefits and healthcare needs.
  • Collaborate with key product, design, and engineering leaders to define and drive roadmap features.
  • Recruit, hire, develop, and lead a high-performing team.

Requirements:

  • 10+ years of experience in product management, eCommerce, customer experience, or related fields.
  • MBA, MS, or BS in a Technology field.
  • Proven experience overseeing product development lifecycle for multi-screen and digital interfaces.
  • Strong understanding of digital platform ecosystems and healthcare digital landscape.
  • Excellent oral and written communication skills.
  • Experience in a large, highly matrixed company.
  • Healthcare industry experience is preferred.