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Community Resource Advocate II

2 months ago

Beaverton, Oregon, United States Community Action Organization Full time
Job Description

Position Summary:

In support of the Agency's mission, this position is responsible for equitable allocation of rent assistance resources to best meet the needs of each applicant. This involves screening clients for eligibility, gathering required documentation, and providing direct assistance from a variety of funds in adherence with all funding guidelines. This position must accurately enter information into statewide client databases and provide additional referrals as needed. This position requires the ability to accurately review rental ledgers (and the various charges which may appear in them) and make decisions on funds and amounts based on information provided by landlords. Duties also include establishing collaborative relationships with landlords, partner agencies, and clients while achieving positive results with diverse populations.

Essential Functions and Responsibilities:

  • Conduct phone-based or face-to-face interviews with low-income households to assess their needs and eligibility for rent assistance.
  • Screen households for eligibility to participate in Emergency Rent and/or Utility Assistance programs and schedule appointments as appropriate.
  • Perform assessments, submit required documentation, and issue payments to clients from a variety of funds, in adherence with all funding guidelines.
  • Negotiate with landlords to prevent evictions or enter into rental contracts.
  • Accurately enter information into statewide client database in order to capture required statistical information as well as generate authorized payments.
  • Maintain real-time, accurate, complete and confidential records including rental ledgers, W-9 forms, and income eligibility documents. Submit and prepare service transactions as required.
  • Collect and enter information (including required client documentation) into multiple systems of record or databases as needed with a high degree of accuracy.
  • As appropriate, provide resource information and assess rental situations of clients for any concerns regarding fair housing practices and/or Oregon landlord/tenant laws.
  • Consistently maintain a clean and orderly workstation to ensure interactions with clients are healthy and high-quality, and efficiencies in operations are maintained.
  • Maintain confidentiality of all client information and/or other confidential information.
  • Strictly adhere to all safety policies and procedures at all times and respond/correct any at-risk safety issues immediately.
  • Strictly adhere to agency code of ethics and standards of workplace behavior.
  • Perform other duties as assigned to meet business needs including regular and reliable attendance and adherence to all company workplace behavior standards.

Marginal Functions and Responsibilities:

  • Participate in special projects and data collection to enhance program planning and delivery.
  • Keep informed about availability and current status of social service programs serving Washington County residents.
  • Other marginal functions and responsibilities as assigned.

Required Education/Training/Experience:

  • High School Diploma or equivalency with a minimum of six months customer service experience. An equivalent combination of education and experience may be considered.
  • Intermediate computer literacy in MS Word, Excel, Outlook and software programs.
  • Experience completing data entry with accuracy.
  • Experience working collaboratively with a wide range of other professionals and social service agencies.
  • Ability to work effectively and collaboratively in a diverse work environment.
  • Bilingual in English, Arabic, Somali or Spanish, both oral and written.
  • Ability to communicate effectively both orally and in writing.

Preferred:

  • Associate's Degree or higher in Social Services or a directly related field.
  • Knowledge of Washington County community resources.
  • Experience completing data entry with a high degree of accuracy in multiple systems of record.

Required Physical Demands of Essential Functions and Responsibilities:

  • Work is performed in normal office environment.
  • Constant exposure to computer and keyboard with extensive phone use.
  • In normal work day, may stand/walk 2 hrs/day; may sit 5.5 hrs/day; may drive 1/2 hrs/day; may use hands for repetitive grasping, pushing and pulling, typing and fine manipulation 4.5 hrs/day; may use hands at or above shoulder level for 1 hrs/day.
  • In normal work day, may bend, squat, and/or climb frequently.
  • Work is light in nature, lifting maximum of 20 lbs with frequent lifting and/or carrying of objects weighing up to 20 lbs.
  • May require walking or standing to a significant degree, or sitting most of the time with a degree of pushing and pulling of arms and/or leg controls.