Customer Service Advocate

2 weeks ago


Beaverton, Oregon, United States NW Staffing Resources Full time
About the Role

We are seeking an experienced Customer Service Representative to join our team at NW Staffing Resources. As a key member of our identity theft and fraud protection customer service team, you will be responsible for providing exceptional service to our clients over the phone and via email.

Key Responsibilities
  • Manage the flow of identity theft victim inquiries, including communications regarding billing, account updates, and overall questions or concerns.
  • Handle high call volumes and resolve conflicts in a professional and courteous manner.
  • Work collaboratively with our team to ensure seamless communication and resolution of customer issues.
Requirements
  • 2+ years' experience in a call center environment.
  • Attention to detail and ability to multitask.
  • Ability to handle high call volumes and resolve conflicts.
About NW Staffing Resources

NW Staffing Resources is an industry leader in providing solutions to fraud and identity theft. We are committed to promoting inclusive work environments free from discrimination, harassment, and intolerance. We strive to reach diverse talent that represents the communities we serve.

For more information regarding our company and employee benefits, please click on the links below.

About NW Staffing Resources

Employee Benefits – NW Staffing Resources



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