Customer Service Representative

4 weeks ago

Dallas, Texas, United States Dallas County Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Dallas County. The ideal candidate will possess excellent communication skills, a strong ability to multitask, and a passion for delivering exceptional customer service.

Key Responsibilities
  • Respond to a high volume of telephone inquiries from employees, departments, and the general public regarding County-related services.
  • Process and resolve customer complaints in a professional and courteous manner.
  • Provide accurate and timely information to customers regarding County services and procedures.
  • Maintain accurate records of customer interactions and activities performed.
  • Stay up-to-date with changes in procedures and related laws.
Requirements
  • High school diploma or equivalent required.
  • Two years of work-related experience in customer service or 30 hours of college credit or a combination of the two.
  • Ability to type 15 wpm or 30 kspm.
  • Ability to maintain poise, tact, and professionalism while managing a large volume of telephone calls.
Work Environment

This is a standard office environment that requires prolonged sitting.

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