Strategic Account Manager
2 days ago
The Strategic Account Coordinator will be responsible for building and maintaining a high-quality relationship with clients, through exceptional customer service, a proactive approach, and resourcefulness, while positively representing ProCare Rx.
Key Responsibilities- Client Relationship Management: Establish and maintain professional relationships with clients, serving as the primary contact and trusted advisor across multiple levels of client organizations for assigned accounts.
- Account Development: Develop and maintain a working knowledge of client's objectives, plan designs, and overall needs, ensuring the delivery on all services are in line with contractual responsibilities.
- Communication and Problem-Solving: Understand and communicate, including formulary, plan design, and program changes to clients, and identify, research, resolve, and provide prompt follow up to all client issues.
- Collaboration and Teamwork: Collaborate with cross-functional teams to represent client(s) internally and coordinate functions such as problem resolution, system implementations, project completion, and/or to address ongoing pharmacy services' needs.
- Business Growth and Development: Supports and enhances company growth objectives through ongoing efforts to assist with securing new client accounts and retaining current clients, as well as identifying additional ProCare services that would add value to existing customer accounts.
- Reporting and Analytics: Utilize various data and analytics tools to prepare reports, written communication, and/or presentations to ensure clients understand the value of services provided and areas of opportunity.
- Education: BA/BS preferred; or any combination of education and experience which would provide an equivalent background, managing business operations and/or customer relationships, ideally healthcare related preferred.
- Experience: Pharmacy Tech or PBM Account management experience preferred. Experience with external client-related account management and/or customer relationship experience in a Healthcare or Pharmacy Benefits Management (PBM) environment preferred.
- Skills: Self-motivated, with the ability to work both independently, as well as cohesively within a team setting, with limited supervision in a fast-paced environment with timely turnarounds. Effective presentation skills for both virtual and on-site presentations, trainings, and/or meetings. Exceptional organizational and time management skills. Exceptional verbal and written communication skills to effectively communicate with peers, colleagues, and all levels of management.
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