Service Manager

2 months ago


Gainesville, Georgia, United States Hunter Recruitment Advisors Full time
Job Summary

We are seeking a highly skilled Service Manager to join our team at Hunter Recruitment Advisors. As a Service Manager, you will be responsible for leading a team of technicians and ensuring the smooth operation of our plumbing services.

Key Responsibilities
  • Lead a team of technicians to maximize sales and customer service opportunities
  • Maintain close communication with all essential partners to ensure proper detailing of tickets, accounting of revenue and stocking and maintenance of equipment
  • Work collaboratively with the customer service team to ensure proper booking of calls based on the needs of the customer and problem resolution as necessary
  • Collaborate with office staff daily to review work order results and behavior to maximize customer service and operational efficiency
  • Respond to and effectively handle operational, employee, and customer issues in a timely and efficient manner
  • Optimize employee engagement and development for the service department through; routine ride-alongs, one-on-one meetings with employees, coordination of tactical/technical training, and other necessary functions
  • Assess and adjust manpower allocation daily in relation to customer demands and business needs
  • Inspect equipment and uniforms, assessing condition and address unacceptable results as needed
  • Verify inventory and that equipment has been restocked
  • Review prior day invoices and tech timesheets to ensure accuracy and thoroughness, proper accounting, and opportunities for improvement
  • Orchestrate daily huddle to determine actions needed to reach goals, inform call center of resource changes and tech capacity, provide same day service
Requirements
  • Minimum of 3 years proven management experience in the plumbing service industry
  • Technical plumbing knowledge, licensed plumber preferred
  • Experience with Service Titan
  • A history of demonstrating excellence in team development, sales/operations, and customer service
  • Strong organizational skills with close attention to detail; ability to multitask and prioritize
  • Strong computer skills
  • Ability to lead a technical team by providing leadership and mentorship
  • Excellent interpersonal and communication skills
  • Good understanding of inventory management and logistics
  • Team player with a positive attitude
  • Must have a valid driver's license, clean driving record and the ability to pass a drug test and background check
What We Offer
  • Unlimited growth opportunity
  • Top pay with incentives and bonus potential
  • Employee & Family Health, Dental & Vision Insurance options
  • Life Insurance Policy
  • Paid Time Off & Paid Holidays
  • 401(k) Retirement Plan
  • Flexible Spending Plan, HSA
  • Paid weekly
  • Fantastic company culture

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