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Territory Sales Manager

2 months ago

Gainesville, Georgia, United States Aramark Uniform Services Full time
Job Summary

Aramark Uniform Services is seeking a highly skilled Territory Sales Manager to join our team. As a key member of our sales team, you will be responsible for driving sales growth and customer satisfaction in your assigned service territory.

Key Responsibilities
  • Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory to ensure they are meeting sales and customer satisfaction targets.
  • Create a pervasive sales culture that fosters team selling and encourages collaboration among RSRs.
  • Assist in the new account installations and manage day-to-day activities of customer service programs for the territory.
  • Visit all required customers each quarter to review growth and service opportunities and ensure RSRs are responding to and resolving all service requests in a timely manner.
  • Set clear expectations for customer service and lead by example, ensuring that RSRs are providing exceptional customer service and meeting sales targets.
  • Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously to minimize losses and maximize revenue.
  • Negotiate and secure renewal agreements with existing customers to protect pricing and profitability.
  • Recruit, select, and hire Route Sales employees to ensure the territory has the necessary resources to meet sales and customer satisfaction targets.
  • Deliver and participate in training to ensure customer retention and service goals are met, and RSRs have the necessary skills and knowledge to succeed in their roles.
  • Daily contact with RSRs to address any pending items or situations to ensure timely resolution and minimize losses.
  • Attend meetings and complete necessary administrative work to improve customer satisfaction and drive sales growth.
  • Coordinate collections for accounts receivable and protect and manage merchandise control processes to minimize losses and maximize revenue.
  • Promote and sustain a safety culture, investigating and reporting on all accidents or incidents within 24 hours of notification.
Requirements
  • Demonstrated ability to successfully interface with a variety of organizational functions to get the job done.
  • Strong interpersonal, analytical, communication, and customer service skills.
  • Considerable negotiation skills.
  • Computer proficiency, including working knowledge of MS Office software.
  • Exposure to sales function preferred.
  • Considerable skills in management, human relations, and communication.
Working Environment

The majority of time will be spent driving your own vehicle or company step-van to call on customers and supervise employees in the assigned service territory. You will be exposed to weather conditions in the area, including heat, wind, cold, rain, snow, etc. Customer visitations may require walking, climbing stairs, pushing/pulling carts, exposure to weather conditions. You must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, as well as load/unload product from a truck without assistance.

Experience/Qualifications
  • High school diploma or equivalent; Bachelor's degree in related field preferred or equivalent experience.
  • Two years of service and route-based industry experience, with a proven track record for growing customer accounts.
  • Previous profit and loss accountability and/or contract-managed service experience preferred.
  • Significant customer interface and service experience.
  • Production planning, maintenance, or warehouse operations experience preferred.
License Requirements/Certifications
  • Driver's license.
  • Automobile insurance on personal vehicle.
  • Successful completion of criminal background, motor vehicle record, and drug screen checks.