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Pharmacy Operations Manager

2 months ago

Gainesville, Georgia, United States Walgreens Full time
Job Summary

We are seeking a highly skilled and experienced Pharmacy Operations Manager to join our team at Walgreens. As a Pharmacy Operations Manager, you will be responsible for overseeing the day-to-day operations of our pharmacy, ensuring that our customers receive exceptional service and that our pharmacy runs smoothly and efficiently.

Key Responsibilities
  • Pharmacy Operations
    • Assist the pharmacist in the delivery of patient care, including patient registration, prescription data entry, and preparation of medications for patients.
    • Complete patient and physician calls under the supervision of a pharmacist.
    • Under the supervision of a pharmacist, assist with healthcare service offerings, including administering vaccines, health screenings, and other health services.
    • Exercise independent judgment to delegate, direct, and assign non-clinical work in the pharmacy.
    • Ensure tasks are completed on-time and hold others accountable for efficient workflow.
  • Customer Experience
    • Engage customers and patients by greeting them and offering assistance with products and services.
    • Resolve customer complaints and help respond to customers' requests in a timely manner.
    • Develop strong relationships with customers by anticipating their needs and proactively offering services.
  • People & Performance Management
    • Lead performance management of technicians, including making decisions and recommendations regarding discipline and termination.
    • Accountable for technician hiring, on-boarding, training, and scheduling.
    • Monitor and hold pharmacy technicians accountable for timely training completion.
  • Training & Personal Development
    • Maintain PTCB certification through the designated PTCB training program and/or state required certification/registration.
    • Maintain and enhance current knowledge and skills related to pharmacy and healthcare.
Requirements
  • High School Diploma, GED, or equivalent.
  • PTCB or ExCPT certification (except in Puerto Rico).
  • One year of work experience as a pharmacy technician in a retail or hospital setting.
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
  • Requires willingness to work flexible schedule, including evening and weekend hours.