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Customer Service Representative
1 month ago
TaskUs is a leading provider of outsourced digital services, delivering exceptional customer experiences to innovative technology companies. Our mission is to protect and grow our clients' brands by leveraging cutting-edge technology and a highly skilled workforce.
Job Summary:We are seeking a highly skilled Content Moderation Rater to join our team. As a Content Moderation Rater, you will be responsible for assisting our community, resolving inquiries, and providing exceptional customer experiences. You will work closely with customers to troubleshoot software and device issues, deliver fast customized solutions, and create support tickets to provide the fastest and easiest resolution.
Responsibilities:- Assist our community and help resolve inquiries empathetically, accurately, and on time.
- Become and remain knowledgeable about products and community standards.
- Make well-balanced decisions and be an effective advocate for our community.
- Display a strong bias to doing what's right for our community in support of our mission.
- Impeccable communication and writing skills.
- General curiosity about how and why things work the way they do.
- Ability to quickly learn and articulate technical concepts.
- Ability to empathize with users and convey confidence through written interactions.
- Well-versed in chat and email etiquette, with a fine-tuned attention to detail.
- Demonstrated skill using the Microsoft Office suite, with moderate-level expertise in Excel required.
- 1+ years customer service experience.
- Must work On Site at New Braunfels Location.
We are a collective of highly capable humans who understand how to deploy technology and data to best serve our clients' purposes. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology-powered by ridiculously smart people.
Benefits:- Outstanding Medical, Dental, Vision, and Prescription plans.
- 401k Match.
- Pet Insurance.
- In-house Wellness Coaches.
- Hundreds of Discounts with the Brands you Love and Use.
TaskUs is an equal opportunity employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people-first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
