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Esports Channel Operations Specialist
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Gravity Media is seeking a highly organized and detail-oriented Esports Channel Administrator to join our team at our Remote Broadcast Facility. As a key member of our operations team, you will be responsible for ensuring seamless channel operations, maintaining up-to-date branding, managing content, and collaborating with various stakeholders to ensure channels are maintained, up-to-date, organized, and secure.
Key Responsibilities:- User Management: Oversee the administration of user roles, including Chat Moderators and Channel Administrators, ensuring proper access and privileges across all Esports streaming channels.
- Channel Branding & Content Management: Manage the updating and implementation of channel artwork, emotes, thumbnails, and cards, ensuring that all new branding is applied promptly and outdated or generic branding is replaced as necessary.
- VOD (Video on Demand) Management: Organize and manage VOD content, including the application of metadata, descriptions, keywords, and thumbnails.
- Advertising Management: Monitor and ensure adherence to advertising Service Level Agreements (SLAs) on all streaming channels, keeping accurate records as per the established protocols.
- Music Rights Management: Oversee the whitelisting of music tracks used in Esports streams, ensuring compliance with copyright regulations to avoid channel strikes or demonetization.
- Bot Management: Enable and disable bots on streaming channels as needed, ensuring that automated interactions align with channel policies and enhance the viewer experience.
- Access Control: Manage internal and external user access to channels, including adding and removing vendor access as required, and maintaining security protocols.
- Stream Key Management: Keep track of Twitch stream keys, rolling them periodically as needed, and ensuring all relevant parties are informed of updates to maintain broadcast continuity.
- Event Scheduling: Work closely with Live Broadcast Production teams to align on channel scheduling, maintaining a comprehensive schedule of all live events across all Riot channels, executing the pre-planned event strategies.
- Proven experience in managing multiple streaming channels, particularly in the Esports industry.
- Strong organizational skills and attention to detail.
- Proven expertise in managing and optimizing Twitch, YouTube, and other streaming platforms, with a deep understanding of platform-specific tools, features, and best practices.
- Excellent communication skills and the ability to liaise with external partners and internal teams.
- Experience with content management, including VODs, metadata, and thumbnails.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
