TikTok Shop Operations Specialist

3 weeks ago


Seattle, Washington, United States Tik Tok Full time
About the Role

The Seller Growth Operations team at TikTok is responsible for driving full-funnel product education, acquisition, incubation, analytics, and strategy for all Merchants and Sellers on the TikTok Shop platform.

We are looking for a passionate and talented individual to join our team as a TikTok Shop Operations Specialist. In this role, you will be responsible for accurately identifying high potential merchants and driving accelerated incubation by product category with a focus on seller nurturing, growth, retention, and graduation.

Key Responsibilities:

  • Ownership of increasing the number of both sellers with sales and merchants in TikTok Shop, formulating the seller's life cycle incubation strategy, and supporting them to succeed in the first period.
  • Conduct deep dives to understand seller segments and the root causes of issues that affect sellers' business performance via data analysis, interviewing, and surveying merchants to inform inputs into product development and process improvement.
  • Ownership for channel management and seller communication via Lark group, instant messaging, and other approaches to conduct mass account management activities, including forecasting, troubleshooting, seller education, incubation program, etc.
  • Accumulate and share learnings to drive best practice by product category with internal and external teams.

Requirements:

  • Bachelor's Degree or above.
  • 3+ years of experience in mass account management or mass seller incubation.
  • Proven experience in managing several hundred clients while maintaining a client-centric approach.
  • Strong knowledge of the US e-commerce landscape or consumer demands or digital evolution and mobile transformation or similar.
  • Quick learner, proactive, and resilient, with the ability to cope well under pressure.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. We are committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. We are passionate about this and hope you are too.

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