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Technical Support Specialist

2 months ago

Columbia, South Carolina, United States Mediacom Communications Full time
Position Overview

As a Technical Support Specialist at Mediacom Communications, you will be responsible for providing exceptional customer service to our internet and phone customers. You will take incoming calls in a call center environment, assisting customers with technical service-related problems, including hardware and software configurations. Your goal will be to provide a seamless customer experience from the beginning to the end of each call, building customer loyalty through active listening and effective troubleshooting.

Key Responsibilities
  • Take incoming calls and assist customers with technical issues related to internet and phone services
  • Provide technical support for hardware and software configurations
  • Utilize active listening skills to troubleshoot and resolve customer issues on the first call
  • Work collaboratively with the team to achieve customer satisfaction goals
Training and Development

Mediacom Communications provides comprehensive training for all new hires, including on-site training in the office for the first 90 days. After successful completion of training, you will work from home for 3 weeks and then return to the office for 1 week. This flexible schedule allows you to balance your work and personal life while providing excellent customer service to our customers.

What We Offer

As a Technical Support Specialist at Mediacom Communications, you will have the opportunity to work with a dynamic team, providing exceptional customer service and technical support to our customers. You will be part of a company that values growth, innovation, and customer satisfaction. We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement.