Executive Office Coordinator

1 week ago


Louisville, Kentucky, United States A&s Construction Of Louisville Inc Full time
Job Overview
A&S Construction of Louisville Inc. is seeking a highly skilled Senior Office Administrator to oversee administrative and call center functions, focusing on lead generation and customer relationship management. This role will leverage our customer database to create new opportunities, identify marketing sources, nurture past client relationships, and streamline call center operations.

Key Responsibilities:
  • Lead Generation: Utilize the existing customer database to identify new sales opportunities, determine the marketing source of each lead, reconnect with prior customers, and create meaningful engagement.
  • High-Volume Call Management: Manage inbound and outbound calls, ensuring each customer receives prompt, courteous assistance, and effective follow-up.
  • Customer Service Excellence: Address customer inquiries, schedule appointments, and provide information on our products and services.
  • Data Entry and Record Keeping: Maintain accurate records of customer interactions, follow-ups, and scheduling, using CRM software to track lead generation metrics.
  • Coordination with Sales Team: Work closely with sales and project management to align lead generation efforts with business goals and ensure smooth hand-offs.
  • Reporting and Performance Metrics: Track lead generation, call volume metrics, and customer satisfaction to optimize performance and refine strategies.


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