Epic MyChart Support Specialist for Elbow Functionality

1 week ago


New York, New York, United States ClinDCast LLC Full time
Job Overview

We are looking for a skilled and experienced Epic MyChart Support Specialist focused on elbow functionality to enhance our IT department. This role is essential for ensuring the seamless operation of our Epic MyChart application, providing top-tier support and troubleshooting for end-users.

Primary Responsibilities:
  • Advanced Technical Support: Deliver expert assistance for Epic MyChart, resolving intricate issues related to elbow functionality and other critical components.
  • Issue Diagnosis: Identify and troubleshoot technical challenges, including system malfunctions, data inconsistencies, and user access complications.
  • User Support: Guide end-users through MyChart-related questions, including account creation, password recovery, and navigation challenges.
  • System Configuration: Partner with IT and Epic teams to tailor MyChart settings and features to align with organizational requirements.
  • Documentation Maintenance: Keep comprehensive records of support activities, detailing resolution processes and system modifications.
  • Training Development: Facilitate training sessions and produce educational resources to improve user engagement with MyChart.
  • Collaborative Efforts: Collaborate with Epic analysts, developers, and IT personnel to troubleshoot system issues and implement enhancements.
  • Regulatory Compliance: Ensure that all support operations adhere to healthcare regulations and internal policies.


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