Epic MyChart Support Specialist

2 weeks ago


New York, New York, United States ClinDCast Full time

We are looking for a skilled and experienced Epic MyChart Elbow Support Specialist to enhance our IT department. This position is crucial for ensuring the seamless operation of our Epic MyChart application for users. The specialist will deliver expert support and troubleshooting for the Epic MyChart platform, particularly focusing on elbow support, to guarantee optimal functionality and user satisfaction.

Key Responsibilities:

  • Technical Assistance: Offer high-level assistance for Epic MyChart, resolving intricate issues related to elbow functionality and other aspects.
  • Issue Resolution: Identify and rectify technical problems, including system malfunctions, data inconsistencies, and user access challenges.
  • User Support: Provide help to end-users with MyChart-related questions, such as account creation, password recovery, and navigation difficulties.
  • System Configuration: Collaborate with IT and Epic teams to tailor and adjust MyChart settings and features to align with organizational requirements.
  • Record Keeping: Maintain comprehensive documentation of support activities, detailing issue resolution processes and system modifications.
  • Training and Development: Facilitate training sessions and develop educational resources for end-users to improve their MyChart experience.
  • Team Collaboration: Work in close partnership with Epic analysts, developers, and other IT personnel to troubleshoot system issues and implement enhancements.
  • Regulatory Compliance: Ensure that all support functions adhere to healthcare regulations and organizational standards.

Compensation: $65.00 per hour

Shaping the Future of Healthcare

The healthcare sector is undergoing a significant transformation, where patients are increasingly recognized as empowered consumers leveraging digital technologies to manage their health effectively. This shift has led to a rising demand for patient-centered services, including personalized care tailored to individual needs, equitable access to healthcare, transparent pricing, streamlined medication authorizations, availability of therapeutic alternatives, enhanced health literacy, and initiatives aimed at improving the overall patient experience.

ClinDCast is at the forefront of this transformation, collaborating with globally recognized healthcare organizations to provide innovative solutions and expert guidance. Our comprehensive suite of services addresses a wide array of needs for healthcare organizations, including healthcare IT innovation, electronic health record (EHR) implementation and optimization, data migration, regulatory and quality reporting, enterprise data analytics, FHIR interoperability strategy, payer-to-payer data exchange, and application programming interface (API) strategy.



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