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Epic Technical Support Specialist

2 months ago

New York, New York, United States Medasource Full time

Job Summary:

Medasource is seeking a highly skilled and experienced Epic Technical Support Specialist to join our team. As a Technical Rehearsal Coordinator, you will play a critical role in ensuring the successful implementation of Epic devices at site-specific hospitals and clinics.

Key Responsibilities:

  • Travel to site-specific hospitals and clinics to support device mapping, hardware refresh, and Epic script testing to ensure correct application installation.
  • Verify PCs are named and labelled correctly, and that they are properly configured for Epic.
  • Test workstations, peripherals, and Epic test cases applicable to the device per the test script.
  • Collaborate closely with project management and Epic application teams to understand field service support needs.
  • Perform other responsibilities as mutually agreed upon by both parties.

Requirements:

  • Strong technical skills and experience with Epic devices.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Flexibility to travel to site-specific locations.