End User Support Specialist
2 weeks ago
Position Overview:
We are seeking a dedicated Technology Operations Administrator to enhance our TechOps End User Support Team.
Role Summary:
The Technology Operations Administrator will deliver expert assistance for user-related inquiries and challenges. Key responsibilities encompass the installation, troubleshooting, repair, maintenance, and enhancement of hardware and software systems. The ideal candidate will possess exceptional customer service abilities and demonstrate a capacity to resolve issues efficiently.
Essential Qualifications:
- Minimum of 5 years of relevant experience or an equivalent associate degree in a technical field
- Self-driven professional committed to ongoing skill enhancement
- Excellent written and verbal communication capabilities
- Ability to manage multiple tasks in a dynamic environment
- Capacity to work autonomously and handle computer equipment
- Positive team-oriented mindset with a focus on continuous improvement
- Relevant industry certifications are advantageous
Technical Proficiencies:
- Hardware - Desktop PCs, Laptops, Apple devices, VoIP Phones, Printers, Wireless Access Points
- Operating Systems - Windows and Mac OS
- Software Applications - O365, Citrix, Adobe Suite
- Specialized Skills - Intune, PowerShell Scripting, MacOS
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