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IT Support Specialist
2 months ago
Position Overview:
We are seeking a skilled Technology Support Administrator to provide exceptional support within our TechOps EUS Team.
Job Type: Long-term Contract
Role Summary:
The Technology Support Administrator will be responsible for delivering advanced assistance for end-user issues and requests. Key responsibilities include the installation, diagnosis, repair, maintenance, and enhancement of hardware and software systems. The ideal candidate will possess excellent customer service abilities and demonstrate a capacity to resolve technical issues efficiently.
Key Qualifications:
- Minimum of 5 years of relevant experience or an equivalent associate degree in a related field
- Self-driven professional committed to ongoing skill enhancement
- Exceptional written and verbal communication skills
- Able to manage multiple tasks in a dynamic environment
- Capability to work autonomously and handle computer equipment
- Positive team-oriented mindset with a focus on continuous improvement
- Relevant industry certifications are advantageous
Technical Proficiencies:
- Hardware - PC, Laptop, Apple devices, VoIP Desk Phones, Printers, Wireless Access Points
- Operating Systems - Windows and Mac OS
- Applications - O365, Citrix, Adobe Suite
- Specific Skills - Intune, PowerShell Scripting, MacOS