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IT Support Specialist

2 months ago


Mobile, Alabama, United States Gravity IT Resources Full time

Position Overview:

We are seeking a skilled Technology Support Administrator to provide exceptional support within our TechOps EUS Team.

Job Type: Long-term Contract

Role Summary:

The Technology Support Administrator will be responsible for delivering advanced assistance for end-user issues and requests. Key responsibilities include the installation, diagnosis, repair, maintenance, and enhancement of hardware and software systems. The ideal candidate will possess excellent customer service abilities and demonstrate a capacity to resolve technical issues efficiently.

Key Qualifications:

  • Minimum of 5 years of relevant experience or an equivalent associate degree in a related field
  • Self-driven professional committed to ongoing skill enhancement
  • Exceptional written and verbal communication skills
  • Able to manage multiple tasks in a dynamic environment
  • Capability to work autonomously and handle computer equipment
  • Positive team-oriented mindset with a focus on continuous improvement
  • Relevant industry certifications are advantageous

Technical Proficiencies:

  • Hardware - PC, Laptop, Apple devices, VoIP Desk Phones, Printers, Wireless Access Points
  • Operating Systems - Windows and Mac OS
  • Applications - O365, Citrix, Adobe Suite
  • Specific Skills - Intune, PowerShell Scripting, MacOS